FREQUENTLY ASKED QUESTIONS

How do I know if my loved one needs in-home care?

Common signs include difficulty with daily tasks such as bathing, dressing, or cooking, missed medications, unpaid bills, unsafe driving, isolation, recent falls, or a decline in home cleanliness. A free in-home assessment can help pinpoint specific needs and help create a unique care plan.

What services does in-home care provide?

In-home care is designed to help individuals remain safe, independent, and comfortable in their own homes. At Affordable At Home Care, our caregivers assist with what the government calls Activities of Daily Living (ADL’s), such as bathing, dressing, grooming, meal preparation, medication management including reminders, assistance and administration, light housekeeping, transportation (when authorized), companionship, and respite care for family caregivers.

What services does Affordable At Home Care provide?

Our services include personal care, bathing, dressing, grooming, and toileting assistance. Meal planning and preparation. Medication reminders. Light housekeeping and laundry. Transportation to appointments and errands. Companionship and social engagement. Respite care for family caregivers. End-of-life support for loved ones on hospice. Each care plan is personalized to meet the unique needs of your family.

What's the difference between In Home care and Home-Health care?

In-Home care (non-medical) covers companionship, personal care, meal preparation, light housekeeping, transportation and medication support. Home-Health care is medical in nature, including nursing and physical therapy, and requires a doctor's order. Many families need one, the other, or both. Affordable at Home Care is an In-Home Care agency.

How quickly can care start?

In many cases, we can begin care in as little as 36 hours following the initial assessment. Timing depends on your needs, caregiver availability, and how quickly we can complete the assessment and care plan. If you need help quickly, call us. We’ll be honest about what we can arrange and how soon we can get someone there.

What affects the amount of time it takes to start care?

The timeline depends on the client's needs and funding source, but we strive to start care as quickly as possible. Private pay services often begin within a short period after the initial assessment. Medicaid, Veterans Administration programs and private insurance payment plans may require authorization before care begins. Our office works closely with case managers, healthcare providers, and families to make the process as smooth and move as quickly as possible. We strive to be in your home within 24-48 hours! Urgent or emergency placements are often possible the same day or the next day. Call us to talk about your needs.

Do you offer a free consultation or assessment?

Yes. We offer a no obligation visit with you at your home to evaluate needs, discuss goals, and build a personalized care plan before any commitment is made.

How do you choose screen and train your caregivers?

We understand that inviting someone into your home is a significant decision. Every Affordable At Home Care caregiver completes a thorough hiring process that includes background checks, reference verification, interviews, and comprehensive training. Our caregivers receive ongoing education and are carefully matched with clients based on their care needs, personality, and preferences whenever possible. We are committed to providing compassionate, reliable, and professional care that families can trust.

Will we always have the same caregiver?

We aim to provide a consistent, carefully matched caregiver, with qualified backups available for sick days, vacations, or scheduling needs.

What if we don't like the assigned caregiver?

We will reassign a new caregiver without hassle. Finding the right fit matters, and there is no obligation to keep a mismatch.

Are caregivers insured and bonded?

Yes. All caregivers are insured and bonded, which protects you and your family in the event of an accident or injury in the home.

What services do you provide?

We provide non-medical in-home care based on what each person needs. That may include help with bathing and dressing, meal preparation, medication reminders, light housekeeping, companionship, transportation to appointments, errands, personal mobility support, and respite care for family caregivers.

We can provide just a few hours of support each week or build a more consistent care schedule.

Can caregivers run errands or drive me places?

Yes. Caregivers can help with grocery shopping, errands, appointments, social outings, and other trips around town. Transportation options may depend on the caregiver, the vehicle being used, and your individual care plan approvals, so we’ll talk through the details when we set up services.

What's the minimum number of hours required?

Minimums vary depending on the plan, typically starting at a few hours per visit up to full 24/7 live-in care.

Can care hours be adjusted as needs change?

Yes. Care plans are flexible and can scale up or down as your loved one's needs evolve.

Do you provide overnight or 24-hour care?

Yes, we offer both hourly and live-in or 24-hour care options.

How much do you charge?

Our rates depend on how many hours of care you need each week. We also offer weekly pricing for shorter schedules. Before care begins, we’ll explain the costs clearly, so you know exactly what to expect.

How is in-home care paid for?

Payment options vary depending on each person's situation. Affordable At Home Care accepts Medicaid, Veterans Affairs (VA) benefits, private pay, and many long-term care insurance policies. Our team is happy to discuss your specific circumstances, explain available funding options, and help determine which programs you may qualify for.

For clients choosing private pay, we offer multiple service tier options that allow families to select the level of support that best fits their loved one's care needs and financial goals. If you're unsure what funding options you may qualify for, our team is happy to walk you through the available programs and help you determine the best solution for your situation.

Does insurance or Medicare pay for In Home Care?

While Medicare generally does not cover non-medical In-home care, some long-term care insurance policies, Veterans benefits, Medicaid programs, and other funding sources may help pay for services.

During our free in-home assessment, we discuss the client’s goals and provide a customized care plan with transparent pricing.

Is it extra for evenings and weekends?

No. We do not charge extra for evening or weekend care. Your rate is based on the amount of care you need, not the day of the week or time of day.

How much does in-home care cost?

Care is typically billed hourly, with rates depending on the level of service, location, and number of hours needed. Live-in care is often billed at a daily rate. We can provide a detailed quote after your free assessment.

Is there a contract, and can we cancel anytime?

We use a straightforward service agreement rather than a long-term contract. Changes or cancellations typically require reasonable notice, such as 24 to 48 hours.

How do you handle emergencies?

We provide 24/7 on-call support, clear emergency protocols for caregivers, and direct communication with family members whenever needed.

How do you communicate with family members?

We offer regular updates through care logs, a family portal App, and check-in calls so you always know how your loved one is doing.

What happens if the caregiver is sick or unavailable?

A qualified substitute backup caregiver is dispatched to ensure there is never a gap in care.